ACOOK AUSTRALIA

Address: 17/5 Samantha Court Knoxfield VICTORIA 3180 Australia

Phone: 0426 559 008

Email: [email protected]

ALL PRODUCTS COME WITH A 12-MONTH MANUFACTURER WARRANTY. OUR WARRANTY DOES NOT COVER MISHANDLING BY THE USER, E.G., ACCIDENTAL DAMAGE AND COMMERCIAL USE.

Steps to take

Fill the Warranty & Repair From online;

Our customer support team will contact you as soon as possible;

If you need to post us the item, we recommended that you keep the original packaging, i.e. boxes, as that will make it easier for us to dispatch a courier to pick up the defective item.

Resellers and agents in Australia are welcome to use this form to assist customer enquires. 

What is covered?

We warrants our products are free from defects in material and craftsmanship for one (1) year from the date of purchase.

What is not covered?

This warranty does not cover damage due to accidents (including overheating), misuse or commercial use, improper cleaning, neglect, and does not cover staining, discolouration, or scratching of the non-stick finish and the porcelain enamel or stainless steel interior and exterior. Damage caused by the use of cooking sprays, bleach or overheating are not covered by this warranty. Minor imperfections and slight colour variations are normal. Dishwasher effects and damages are not covered under the warranty. Using scouring pads, steel wool, abrasive cleansers, or metal utensils on any product will invalidate your warranty.

Who is covered?

This warranty is extended only to the original end-use purchaser, or the person receiving the product as a gift, and shall not be extended to any other person or transferee. If the product was not purchased new from an authorised dealer, distributor, or representative of the manufacturer, this warranty is null and void. Proof of purchase in Australia is required.

What will we do?

Defective items will be replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production. 

ACook Product Warranty Registration

ACook products come with a 12-month manufacturer warranty. Our warranty does not cover mishandling by the user, e.g., accidental damage and commercial use.

What is covered?

We warrants our products are free from defects in material and craftsmanship for one (1) year from the date of purchase.

What is not covered?

This warranty does not cover damage due to accidents (including overheating), misuse or commercial use, improper cleaning, neglect, and does not cover staining, discolouration, or scratching of the stainless steel interior and exterior. Damage caused by the use of cooking sprays, bleach or overheating are not covered by this warranty. Minor imperfections and slight colour variations are normal. Dishwasher effects and damages are not covered under the warranty. 

Who is covered?

This warranty is extended only to the original end-use purchaser, or the person receiving the product as a gift, and shall not be extended to any other person or transferee. If the product was not purchased new from an authorised dealer, distributor, or representative of the manufacturer, this warranty is null and void. Proof of purchase in Australia is required.

What will we do?

Defective items will be repaired or replaced free of charge, or replaced by a similar product or one of equivalent value if the product is no longer in production. 

(FOR PURCHASES IN AUSTRALIA ONLY)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected]

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Australia

FREE shipping in Australia for orders at or over $69

Flat rate shipping of $9.90 for orders under $69

New Zealand

Flat rate shipping of $60.00 for orders to New Zealand

All stock is located and sent from Melbourne. 

All prices are in AUD.

Estimated Delivery Times 

We strive to process and dispatch orders as quickly as possible, usually within two business days of the order being placed.

Please see below the estimated shipping times. Your orders will be delivered during normal business hours.

NSW & ACT

3 – 5 Business Days

VIC, QLD & SA

3 – 5 Business Days

WA, TAS & NT

4 – 8 Business Days

New Zealand

7 – 14 Business Days

Metropolitan areas ONLY, please note that delivery to remote areas would take up to 5 more working days.

For popular and preorder items, please refer to the time frame in the product description.

Please understand all shipments, in general, maybe delayed under the impacts of COVID-19. Due to the lockdown in Victoria, delivery to Victoria may be delayed between 3 and 5 business days.

Payment Methods

Payment via credit card, PayPal, Google Pay, Shopify Pay, Apple Pay, AfterPay and ZipPay is instant. 

Our network of couriers

For information regarding the online order and delivery, please contact our customer service in one of the following ways:

Phone: 0426 559 008

Email: [email protected]

https://www.facebook.com/ACook.Australia 

https://www.instagram.com/acook_australia/